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Please note that we are currently away on holiday. Orders can still be placed but will not be shipped until 1st April 2014
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Free P&P

Payment Options

We also accept cash, cheque or postal orders. Contact us before ordering.

Terms & Conditions

How to make a purchase


It really couldn’t be simpler, select the figurine you wish to buy, proceed to checkout and follow the straightforward instructions. All prices are in pounds sterling. If you wish to discuss your purchase with us before placing an order we are more than happy to do so. Overseas buyers please contact us first for postage costs.

Order Processing
We post figurines out Monday - Friday. If we receive your order on a posting day in time for it to be processed and dispatched the same day it will be. If not it will be dispatched the very next posting day. If your order is urgent please let us know by email and we will do our best to meet your timescale. Whilst our website is updated regularly, please appreciate that we usually only hold one of each item. Hence orders are subject to availability. If an item is not in stock we will gladly source another for you.

Packing and Shipping
All prices include UK packaging and posting. Please be assured that we will take great care when packaging your item as we want the figurine to reach you in the same condition it leaves us - SAFELY! In the UK we use Royal Mail or My Hermes for larger packages.
The postal charge for international shipping varies vastly. Weight and size restrictions apply to the airmail service and it is usually not possible for us to combine more than one standard-sized figurine into one parcel. Overseas buyers please contact us first for postage costs. Airsure or Internationally Signed-For services are used for overseas deliveries.

Guarantee
We guarantee all the figurines we supply. We do not knowingly deal in damaged, restored or seconds quality figures. In the unlikely event we miss damage we offer a full refund (See below). We maintain a large library of photographs of the figurines we offer for sale and these are occasionally used for repeated listings but we will happily email additional images if requested.

Returns and Refunds
We accept returns but must be notified first, and within 3 days of receipt of the figurine. We will refund the item cost and all postal costs if the reason for return is due to an error in our description. We accept returns for other reasons but we do ask that you pay the shipping costs. In all cases of returns our security mark on the base of the figure (BCS) must be intact and original boxes, packing and certificates (if appropriate) must also be returned. Your statutory rights are not affected.

Privacy
Your contact details will be used solely to process your order and will not be used for any other reason or passed onto any other business. Please see our Privacy Policy for more information.

Copyright
The Beswick & Royal Doulton Horses name, logo and all images and text on this site are copyright of Beswick & Royal Doulton Horses. Permission from us to use any of the images and text must be sought first. If intended use is to sell items on ebay a reference to our website address as the source of the image and text must be included in the item description with a note that the seller is in no way connected to Beswick & Royal Doulton Horses or www.beswickandroyaldoultonhorses.com. Failure to do so will result in us advising ebay with the intention of having the listing removed.